CRA Presents: Meet the Experts: What Do You Say? Part 2

The panel will cover "part 2" of the "scripts" they use to talk with consumers. Find out what successful cleaners say on the phone when selling a job, making a quality check call, or returning a complaint call.  

What do they say to greet customers at the house? to up-sell protector and other add-on services?

What a cleaner says to pre-qualify a job can make a huge difference in customer satisfaction. Our esteemed panel will share their secrets!

Panel Discussion: This panel of experts will lead the discussion based on their over one hundred years of combined hands-on experience:

Bill Corridan , Prestige Carpet Care in Silicon Valley, CA 

Jessika James, Prochem Systems Educational Manager 

Roby Harris, Twice as Nice in Shasta Lake, CA

Doug Kuehne, King's Carpet Care in Lodi, CA  

More information & registration

You're invited: UC Davis Textile Tour

Join hosts Steve Marsh of Be Competition Free and Doug Kuehne of King's Carpet Service March 13 to get the latest information on new textiles and fiber development. Attendees will tour the U.C. Davis textile lab and talk to UCD textile division professors.



Include the benefits of attending Learn something new and join us for a good time of bonding. Hors d'oeuvres served during a Q&A session with the professors. Everyone is invited to attend a no-host dinner after the tour.

Date: March 13, Tuesday
Time: 2-3:30PM
Location: UC Davis Campus, west of Sacramento, CA
Cost: CRA Members $15 / Guests $25
Pre-Registration: Required! Call the CRA office at 1-916-736-1100 or download a registration form (PDF)

**Meet no later than 1:30PM at the Amtrak Station-Davis
840 Second St., Davis, CA 95616 (corner of 2nd and H)

The CRA Website Gets a Mini Makeover

We've made some improvements to CRA's website recently, including adding a drop-down menu for easier navigation. The navigation in the Members-Only section has also been approved - so if you are a member, please log in and check it out!

Southern California Regional Meeting: Hoarding and Biohazards with Cory Chalmers

Join us — members and non-members alike — for the Cleaning and Restoration Association (CRA) Southern California Regional Meeting. Cory Chalmers, featured expert on A&E's hit series Hoarders, will present "Hoarding and Biohazards." 

Topics of discussion will include suicides, decomposition, miscellaneous trauma, the psychology behind hoarding, types of hoarders, working with hoarders and hidden dangers within hoarded homes. Please visit the CRA website at www.CRAssociation.org for course details and registration.

Also in the month of February, CRA will be conducting the following courses:

• Asbestos Building Inspector course in Sacramento, instructed by Mark Ayers
• AMRT course in our new Phoenix training location
• Trauma Scene Cleanup course in Santa Fe Springs, CA, instructed by Kent Berg (immediately followed by a Methamphe tamine Residue Cleanup course on May 1-2.)

For training inquiries, visit www.CRAssociation.org/Training-And-Events.

For information on CRA membership, call (916) 736-1100 ext. 302, e-mail JGermond@CRAssociation.org, or visit www.CRAssociation.org.