The panel will cover "part
2" of the "scripts" they use to talk with consumers. Find out
what successful cleaners say on the phone when selling a job, making a quality
check call, or returning a complaint call.
What do they say to greet
customers at the house? to up-sell protector and other add-on services?
What a cleaner says to
pre-qualify a job can make a huge difference in customer satisfaction. Our
esteemed panel will share their secrets!
Panel Discussion: This
panel of experts will lead the discussion based on their over one hundred years
of combined hands-on experience:
Bill Corridan
, Prestige Carpet Care in Silicon Valley, CA
Jessika James, Prochem Systems
Educational Manager
Roby Harris, Twice as Nice in
Shasta Lake, CA
Doug Kuehne, King's Carpet Care in Lodi, CA
More information & registration
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